Terms and Conditions

Our Terms and Conditions

Heather Ford Sole Trader

Trading as Your Critter Sitter

ABN:73 593 483 233

16 George Street

Sydenham NSW 2044

Mobile: 0405 147 189

Email: info@yourcrittersitter.com.au

Thank you for entrusting the care and attention of your pet to the Team at Your Critter Sitter.

TERMS AND CONDITIONS

  • Your access to and use of the Service is conditional upon your acceptance of and compliance with these Terms.
  • The client accepts the YCS Terms and Conditions by payment of emailed invoice.

PRIVACY STATEMENT

We are committed to protecting your privacy.

INFORMATION COLLECTION, USE, AND SHARING

  • We are the sole owners of the information collected on this site.
  • We only have access to collect information that you voluntarily give us via email or other direct contact from you.
  • We will not sell or rent this information to anyone.
  • We will use your information to respond to you, regarding the reason you contacted us.
  • We will not share your information with any third party outside of our organisation.

COOKIES

  • Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit.
  • Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

COMMUNICATION

  • Contact information can be found on the Contact page on our website or you may email communication to info@yourcrittersitter.com.au

PUBLIC LIABILITY POLICY

  • Your Critter Sitter and its agents agree to provide all services as contracted with the client in a reliable and trustworthy manner.
  • The client acknowledges current Your Critter Sitter fees at the time of booking the service.
  • Your Critter Sitter may alter its fees with reasonable notice to the client.
  • The client acknowledges 100% loading of service fees on Public Holidays.
  • In consideration of these services and as an express condition thereof, the client expressly waives any and all claims against Your Critter Sitter and its agents, unless arising from gross negligence on the part of Your Critter Sitter and its agents.
  • The Client agrees to notify Your Critter Sitter and its agents of any concerns within 24 hours of returning home.
  • Your Critter Sitter and its agents shall not be held responsible for pets that bite, suffer an accidental death or escape from faulty fencing or from inside the home due to faulty screens, doors, etc.
  • Your Critter Sitter and its agents shall not be held responsible for fines levied by council, police or other authorities pertaining to animal behaviour and regulations.
  • Your Critter Sitter and its agents shall not be held responsible for the retrieval of any missing animal.
  • Your Critter Sitter and its agents shall not be held responsible for any complications pets may suffer or actions of pets while they are unattended.
  • Your Critter Sitter and its agents shall not be held responsible for the loss, injury, death, or actions of any pet that the client has let outside or has instructed Your Critter Sitter and its agents to allow outside while Your Critter Sitter and its agents are not there. This includes pets with doggie doors and outdoor pets.
  • Your Critter Sitter and its agents reserves the right to move an outdoor pet to shelter in the event of extreme temperatures/weather.
  • Your Critter Sitter and its agents are not responsible for damages/costs involved with this move.
  • The client understands that all pets (where appropriate) must have their veterinarian details on file.
  • The client understands that all pets (where appropriate) must be up to date on appropriate flea treatments, vaccinations and medications.
  • Client agrees to reimburse Your Critter Sitter and its agents for all costs (including, but not limited to, medical care) associated with contracting any ailments while exposed to pet(s).
  •   Your Critter Sitter and its agents will not sit for acutely ill animals or those with uncontrolled medical conditions. We suggest the pet be boarded with a vet.
  • The client is responsible for any and all costs associated with any and all emergency visits to a vet plus the additional time taken.
  • Your Critter Sitter and its agents do not accept aggressive animals. Client agrees to be responsible for all costs (including, but not limited to, medical care, legal fees, etc) if client’s pet should bite/injure another person or animal.
  • Your Critter Sitter and its agents do not diagnose, provide prognoses, or make therapy decisions. Any veterinary/medical concerns will be referred to a veterinarian. However we will advise when and if we identify a possible problem to the best of our abilities.
  • The client authorises Your Critter Sitter and its agents to obtain the services of a locksmith should a key/garage opener malfunction. Client is responsible for all related charges.
  • Key Pickup & Return Fee. If Your Critter Sitter needs to pick up or return a set of house keys there will be a $5 fee per trip. Keys can be dropped in our locked letterbox at any time, please ensure they are identifiable. 16 George Street, Sydenham 2044
  • Your Critter Sitter and its agents accepts no responsibility for negligence of any kind to home or pet(s) where entry to premises is given to a friend, relative, neighbour or any other party, including but not limited to Real Estate Agents, Cleaners and/or Tradesmen.

SERVICES

Pet Sitting:

  • It is the client’s responsibility to provide any and all food and provisions necessary to carry out the service.
  • The client must explain all the details related to feeding and housing of their pet(s).
  • The client agrees to pay a shopping charge of $20 plus the cost of additional food or other provisions needed to carry out the service.
  • The basic fee will be reviewed where the pet sitting service requires more complicated feeding or more time-consuming food preparation. This will be reviewed and discussed during the Meet & Greet.
  • Your Critter Sitter offers the following complimentary services with Pet Sitting, bringing in mail and newspapers, putting out and bringing in rubbish bins on the appropriate days, watering indoor plants. This will be discussed during the Meet & Greet.
  • Your Critter Sitter will administer basic medication but must be fully informed and shown how the medication is to be given.
  • Your Critter Sitter and its agents will not sit for acutely ill animals or those with uncontrolled medical conditions. We suggest the pet be boarded with a vet.
  • Your Critter Sitter requires a 50% deposit to confirm the booking, with the balance due before commencement of the service.
  • For any account not settled within 14 days of the due date, a reminder will be sent with an additional accounting fee in respect of administrative costs incurred.
  • Should it be necessary for further reminders to be sent, further charges will be incurred. These however may be deducted if payment is made promptly.
  • After due notice overdue accounts will be referred to our Debt Collection Agency and further charges will be levied in respect of costs incurred in collecting the debt.
  • Your Critter Sitter does not accept cheques or cash for payments.
  • Credit card payments will attract a fee commensurate with the cost of providing the service.

Home Kennelling:

  • Home Kennelling is no longer offered to new clients from 1st January 2016
  • Existing Home Kennelling clients must be vaccinated to C5 level no later than two weeks before boarding.
  • The client accepts responsibility and payment to repair all damage done to the home or property while his/her dog is being boarded.
  • One ‘Overnight Home Kennelling Day’ is charged from ‘check in’ the day the dog is dropped at our home until ‘check out’ no later than midday of the following day.

Dog Walking:

  • No dog will be walked by Your Critter Sitter unless vaccinated to a C5 level no later than two weeks before walks commence.
  • The client will provide keys where necessary for access.
  • All new dogs will be subject to a maximum 6 week probationary period.
  • If  Your Critter Sitter deems the behaviour or personality of a dog has changed to the extent it has become a danger to itself, our Team or other animals or persons, we reserve the right to cease the Dog Walking contract.

KEYS AND HOME SAFETY

  • Your Critter Sitter makes every effort to pick-up client’s house keys at the complimentary Meet & Greet, if this is not possible keys can be dropped in the Your Critter Sitter locked mail box, 16 George Street, Sydenham, 2044.
  • Key Pickup & Return Fee. If Your Critter Sitter needs to pick up or return a set of house keys there will be a $5 fee per trip. Keys can be dropped in our locked letterbox at any time, please ensure they are identifiable. 16 George Street, Sydenham 2044
  • Your Critter Sitter tags and marks all client keys with an individual number (not address).
  • Keys are kept in the office security box.
  • Your Critter Sitter can retain house keys for the convenience of clients for future pet services.
  • The client will ensure that alarm procedure is fully explained and understood at the time of the Meet & Greet.
  • However if for whatever reason the alarm should be tripped all associated costs are the responsibility of the client.
  • It is the client’s responsibility to ensure their pets will be safe when left at home.
  • Your Critter Sitter and its agents accepts no responsibility for negligence of any kind to home or pets where entry to premises is given to a friend, relative, neighbour or any other party, Real Estate Agents, Cleaners or Tradesmen.
  • The client must inform Your Critter Sitter or its agents  if the premises are under close circuit or direct stream image recording.

Heather and Hannah

Your Critter Sitter

June 2016